FAQ
The questions people actually ask before they trust a decision engine. Answered.
For a tour of the cards on your analysis screen, see How to Read Your Result.
You write a real dilemma, the messy version, not the cleaned-up one. Sarathi reads it, asks for the one or two facts that matter and are missing, and gives you one clear decision with the Bhagavad Gita behind it: the first step, every option with its cost, and a verse when one truly fits. Then it holds you to it: the step stays open until you mark it done. A short mail each morning for three days, then every third day and on weekends, until you tap Done.
Yes. On the dilemma box — the home page, the write page or the reading page — tap the microphone and say it in Hindi, English or Hinglish. Signed in, there is no language to choose: the mic works out which one you spoke and writes Hindi in Roman letters, with one tap to show it in Devanagari. Your words land in the box as text, so you can fix a name or a number before you analyse. The recording goes to a speech service to be written out and is not kept by KarmaLens: no audio is stored on our side, and only the words you analyse enter the reading.
Ask a general AI chatbot a loaded dilemma and it tends to mirror you — lean toward leaving and it builds the case for leaving; word it the other way and it argues back the other side. It's built to be agreeable, so it rarely holds a line you're pushing against. KarmaLens commits instead: it asks for the facts that decide the call, lays out your real options with their costs, then makes one call, once — a call that won't be talked down, exactly when you're too worked up to prompt carefully. And any verse it shows is quoted verbatim from a real translation, never invented — something no amount of prompting can guarantee.
Yes, a free one. Readings are free with an account; the account is what keeps your reading private, lets Sarathi hold you to your first step, and remembers what you decided for next time. Write your dilemma first: your words are kept while you sign up, and the reading page opens with them waiting.
The Gita is the source material — the lens, not the script. We don't tell you what to do; we tell you what's going on. Same lineage that's clarified hard choices for 5000 years, built into a modern engine.
Crisis-aware mode kicks in automatically when language signals immediate risk to you or someone else. In that mode there is no reading and no offer: we point you toward a person or a crisis line — because no analysis tool, ours included, is what you need in that moment.
In steps, each a language model under hard rules: one reads your words, one asks for the facts, one makes the call once, and a separate check confirms the verse fits. Every verse is attached word for word by code from a curated public-domain corpus; no model ever writes scripture.
No. We never fake a verse. When no verse fits cleanly, you see the closest one, named as the closest, or the honest reason none fits.
Because the Gita does not have one verse for every modern dilemma. When the fit is only close, the reading says so instead of pretending, so the ground you decide on never shifts.
Your first step stays open until you mark it done, at your pace. A short mail each morning for three days, then every third day and on weekends, until you tap Done. Each one asks whether you did it, or offers to clear a doubt with Sarathi; one tap pauses the mails for a week, or stops them. That pause and that stop are for these step mails only: they are separate from your newsletter settings, and one never changes the other. When it is done, tap Done and say in a line or two how it went, and the next step is written from what happened. The steps go on until the dilemma is closed: you can close it yourself whenever it is settled for you, and Sarathi closes it when it sees nothing left to decide, and tells you why.
On the reading, tap Talk to Sarathi. Sarathi answers what you ask, from your own words when it ended; if nothing has changed, it tells you why your call still stands, and it stays closed; when you tap ‘No, nothing new’, that is noted on your record, so the next 2 a.m. already has its answer. Sarathi never opens it again on its own. If you want it open again, say so and it opens: if you had not done your first step, it comes back; if you had, the next step is written from what you say. Every step after the first is part of Pro: on a free account it is still written, and it opens with Pro, which starts with a 14-day free trial. If your dilemma isn’t resolved, or you don’t feel at peace after using KarmaLens, cancel before the trial ends and nothing is charged.
Readings are free. Every dilemma comes with 4 free messages with Sarathi, and your Decision Record as a PDF, free. To go further there is one plan, Pro, ₹1,499 a month with a 14-day free trial. See pricing.
One dilemma, read through to a decision. A reading that does not land is not counted, and readings are free, so there is nothing to use up.
They do not. Readings are free. What runs out is the free messages on one dilemma, and that is the moment Pro is offered, on the reading itself. On Pro, Sarathi has no cap.
Five things, every week: unlimited Deep Readings (go deeper on any option of a reading, as often as you like); five a week of Walk With Me (after you hold the call, a check-in every day for seven days and the conversation open all week); three a week of Council Readings (on any call, your choice: your case goes back to a full panel of lenses working clean-room, one of them arguing the other side; then the Council decides again with the first call in view, can overturn it, and gives you the exact words for each conversation it names); Sarathi without a cap on every reading; and unlimited next steps (every next step, until the dilemma is closed: after you mark a step done and say how it went, Sarathi writes the next one from that and holds it the same way). Each is offered on the reading at its moment, never before the call, and crisis readings are never offered anything.
The weekly counts reset every Monday at midnight India time. Deep Readings, Sarathi and the next steps never run out. The reading itself and your Decision Record stay free whether or not you are on Pro.
Every step after the first is part of Pro. Sarathi writes each one from what actually happened on the step before, and holds it the same way as the first, until the dilemma is closed. On a free account the next step is still written, and it opens with Pro, which starts with a 14-day free trial. If your dilemma isn’t resolved, or you don’t feel at peace after using KarmaLens, cancel before the trial ends and nothing is charged. Your reading, the first step you took, your free messages and your record stay yours, and you can close a dilemma yourself at any time.
You start Pro from a reading or from the pricing page and confirm a payment method on Razorpay’s secure checkout (UPI or card). Razorpay holds a ₹5 token to confirm the method and refunds it automatically; nothing else is charged during the trial. Pro opens at once, on every reading you have.
On day 14 the first ₹1,499 is taken automatically, and then every month, unless you cancelled before. Cancel is one tap on your account page, right up to the last minute of the trial: nothing is charged, and your free days still run to the end. If your dilemma isn’t resolved, or you don’t feel at peace after using KarmaLens, cancel before the trial ends and nothing is charged. The trial is once per email address, and deleting your account does not reset it; if you had paid access before, Pro starts with the first charge.
The same one tap on your account page. Your plan then ends at the close of the month you already paid for, you keep Pro until that date, and no further charge is taken. No refund is owed for the rest of that month, and nothing is charged again. Starting Pro again later is the same tap, from the first charge.
Yes. Pro is processed by Razorpay over a secure checkout (UPI or card). KarmaLens never sees or stores your card or UPI details; Razorpay keeps the payment method for the monthly charge and sends a notice before each one. Access activates as soon as Razorpay confirms the trial authorisation, usually within a few seconds.
It stays yours, exactly as it was: a running Session or Walk runs out its days, a Council Reading stays on its reading, and anything already written stays readable in your journal. Everything they unlocked is now included in Pro. If you subscribed to a plan before Pro, it keeps working and counts as Pro.
For a refund or any billing question, email [email protected] and we’ll sort it out. Everything Pro includes is retried automatically, and a genuine delivery failure is made good. See the Terms of Use for details.
Yes. On the live site (karmalens.ai), use Continue with Google on the login or signup page when that button is shown. Email and password sign-in remains available on the same screens. KarmaLens does not receive your Google password. For what we may receive from Google and how sign-in data is handled, see the Privacy Policy.
Your reading is stored in your private journal: your words, the call, the first step, the options and the verse. Nothing is public unless you share a line or submit a card to the gallery, and your words never travel either way. Delete any reading, or everything, from your journal.
From your dashboard you can open any saved reading, remove a single row, or clear everything for your account. Clear and delete actions always stay scoped to you — never to another person's saved readings.
Deleting your whole account is self-serve too: Account settings → Delete my account. It erases your account, your readings and your history. We try to cancel an active Pro plan or free trial with it; to be sure billing stops, press Cancel Pro on Billing first. We keep only a one-way fingerprint of your e-mail: on the deletion record for about 30 days, and on our mail delivery log for as long as that log is kept. It cannot be turned back into your e-mail and never limits the free readings on a new account (if the account started a Pro trial or had a paid plan, the deletion record's fingerprint is kept for good, so the trial stays once per email).
Every sealed reading also carries its Decision Record, a PDF you can download and keep. What we collect today is set out in the Privacy Policy.
Feedback stores small allowlisted signals like usefulness, verse or teaching relevance, tags, theme, and an optional short comment. It does not store provider prompts, LLM responses, raw dilemmas, or full output JSON.
Tapping Share creates your own public card page. It carries only the shareable insight quote and the verse (quoted verbatim) — your dilemma text is never on it. The link unfurls into a preview card in WhatsApp and social apps, and anyone who opens it can get their own reading, free with an account.
Sharing is opt-in: nothing is public unless you tap Share. You can remove the page anytime from the reading and the link stops working. Personal share pages aren't indexed by search engines, and crisis-mode readings can never be shared.
Yes — opt-in per card, never automatic. When you submit a card to the gallery, your dilemma is first rewritten into a short, anonymized line — every name, employer, and identifying detail stripped — and that line is published alongside the verdict, the share quote, the reflective question, and a theme label. Your original dilemma text stays private to you, the card is anonymous (no name, avatar, or identifier), and the moderation team reviews every card before it goes live in the gallery.
Visit the public gallery. It's a small curated set of cards drawn from real dilemmas, organized by theme (career, relationships, family, integrity, money, health, community, creative, ambition, loss). Each card is the verdict, the share quote, a question worth holding, and a short anonymized version of the dilemma — the original wording stays with the author.
You can read the Privacy Policy and Terms of Use for KarmaLens on karmalens.ai.
Send the case to [email protected]. Include what felt off so the team can review it manually.
Use [email protected] for product help, account issues, and billing questions.