“We launch our payments app to 3,000 people on the waitlist this Monday. Yesterday my co-founder found a problem: about one refund in 200 shows as complete while the money takes up to four days to reach the customer. A proper fix needs three weeks. Our investor's next instalment depends on launching this month, and we have six weeks of cash. My co-founder wants to launch and fix it quietly. I want to delay. Do we launch on Monday?”
Sarathi, the voice that reads your dilemma, asked one thing first: Can you reduce the refund display delay or add a customer warning before Monday? You: We could make the screen say pending in a day. The full fix still takes three weeks.
The callShip the one-day pending screen and launch to the waitlist this Monday, telling users plainly that some refunds can take up to four days to arrive.
You: Agree with your co-founder to ship the pending screen and a short refund-timing notice before Monday.
The exact first sentence to say“Let's put pending on the refund screen before Monday and launch on time.”